We Are Your NPU Architecture Team. Until yours is ready.
Licensing IP without support is like buying a car without knowing how to drive. We don't just hand over files—we partner with you through integration to working silicon.
Support Philosophy
Direct Engineer Access
When you have a question, you talk to the engineer who designed it—not a support ticket queue, not a call center, not someone reading from a script.
Integration Focus
We measure success by your tape-out, not by ticket closure rates. Our goal is to get you to working silicon, not to minimize support time.
Knowledge Transfer
We don't just fix your issues—we explain why and help your team build expertise. You should understand your NPU as well as we do.
Honest Timelines
If something will take time to investigate, we tell you. If we don't know something, we say so and find out. No false promises.
Support Tiers
Different levels for different needs.
Integration Support
Getting you from license to working integration
- Architecture overview sessions
- Integration planning guidance
- Documentation walkthrough
- Email support (24h response)
- Issue investigation and resolution
Duration: 90 days (Standard) / 6 months (Extended)
Technical Consultation
Deep technical collaboration
- Weekly architecture calls
- Verification methodology guidance
- Physical design consultation
- Performance optimization
- Custom modification support
Duration: Per engagement
Priority Support
When time is critical
- 4-hour response time
- Direct phone/video access
- Escalation to architect
- Weekend availability (planned)
- On-site support options
Duration: 12 months
Typical Integration Journey
What support looks like through your project.
| Phase | Your Activities | Our Support |
|---|---|---|
| Week 1-2: Onboarding | IP delivery, environment setup, documentation review | Setup assistance, architecture overview call |
| Week 3-4: Architecture Mapping | Interface analysis, integration planning, memory mapping | Integration planning session, Q&A |
| Week 5-8: RTL Integration | Bus connection, clock integration, top-level instantiation | Technical consultation, issue resolution |
| Week 9-12: Verification | Testbench adaptation, coverage ramp, debug | Verification guidance, debug assistance |
| Week 13+: Physical Design | Synthesis, P&R, timing closure | Synthesis guidance, constraint review |
Response Commitments
When you reach out, when you'll hear back.
| Issue Category | Standard | Extended | Enterprise |
|---|---|---|---|
| Critical (blocking tape-out) | 4 hours | 2 hours | 1 hour |
| High (blocking progress) | 24 hours | 8 hours | 4 hours |
| Medium (questions/guidance) | 48 hours | 24 hours | 8 hours |
| Low (general inquiry) | 72 hours | 48 hours | 24 hours |
What Support Is Not
Setting honest expectations.
Doing your job for you
We help and guide, but your team does the integration work
Unlimited custom development
Modifications beyond minor changes are separate engagements
24/7 on-call
We're engineers, not a call center (except planned critical phases)
Indefinite duration
Support has defined periods; extensions available
How to Reach Us
Email Support
support@bpcoresilicon.com
All tiers, tracked issues
Scheduled Calls
Video/voice
Extended & Enterprise
Direct Line
For critical issues
Enterprise only